Z.Brothers about the future trends

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There is a classification of hotels by star level, and restaurants are also divided into categories (for example, they receive Michelin stars). However, when it comes to logistics services, there is no such classification. Proposals have been made to classify bus transportation. 

Yet, this 'stardom,' similar to what is found in airplanes, is mainly distinguished by the comfort of the seats, the distance between them, and the presence of air conditioning. Cars are also categorized into standard, comfort, business, and premium classes. Their differences lie in the interior design, passenger comfort, and speed capabilities. While we can tactilely and visually assess the car's interior and exterior, as well as the driver's appearance, the quality of the service is perceived through our internal sensations. This includes our attention to details, sensitivity to smells, level of intelligence, and emotional state. It's commonly understood that while any product can be replicated, the most challenging aspect to duplicate is the quality of service.

CHAUFFEUR SERVICE SCHOOL

With the increase in tourist and business travel to Asia and the Middle East, alongside the traditional destinations of Europe and the USA, countries like China, Turkey, the United Arab Emirates, India, and Saudi Arabia have entered the top 10 for chauffeur service development. A crucial goal in these new markets is to elevate the quality of personal driver services in premium and business class vehicles to a first-class standard. This requires training drivers in business etiquette, meticulous preparation of the car’s interior and exterior, and ensuring safe and comfortable driving. It's essential that the client experiences a seamless journey, free from sudden movements, traces of previous passengers, or any unwanted odors. The goal is to create an impression for the client that they are the first ever to be driven in the vehicle. To achieve this, the Z.Brothers company has launched its own online service school — ZB Chauffeur Service School — where it educates drivers on international chauffeur service standards.

LAST MINUTE

Since 2020, there has been a notable shift in booking patterns, with the 'sales depth' reducing from 7-14 days to just 1-2 days.

This change is primarily attributed to the frequent cancellation of business trips during the pandemic and evolving international political scenarios. Consequently, there's a risk of diminished service quality, stemming from the limited availability of highquality drivers and vehicles at short notice. To address this challenge, Z.Brothers is proactively expanding its global partner network every year. The company undertakes covert service evaluations, provides ongoing driver training, and rigorously triple-checks each booking against a checklist of international standards.

ELECTRIC CARS

In both Europe and the USA, there's a growing trend towards hybrid and electric vehicles. Notable among these new offerings are electric models such as the Mercedes EQE, EQS, and EQV. 

International car manufacturers, including Chinese brands like Hongqi, Zeekr, and VOYAH, are also actively pursuing developments in this direction.

SELF-DRIVING CARS AND ARTIFICIAL INTELLIGENCE

Information technology has been progressively replacing manual request processing with automated systems, and the development of unmanned vehicles is also advancing rapidly. The concept of «self-driving cars» gained popularity primarily due to Tesla. However, as of now, a completely autonomous car does not yet exist. True autonomy implies the presence of an artificial intelligence capable of learning and adapting. Currently, all the codes controlling such cars are created by humans. The evolution of unmanned vehicles is intrinsically linked to advancements in artificial intelligence. Considering that chauffeur services are synonymous with a guaranteed high level of service, the current usage of unmanned vehicles poses significant security risks.

However, Z.Brothers is keeping a close watch on all developments in this field and will be prepared to adapt to the new realities as they emerge.

Z.BROTHERS GEOGRAPHY (Coverage Areas)

» Middle East: Saudi Arabia, UAE, Qatar, Bahrain, Oman, Iran, etc.

» Asia: China, India, Singapore, Turkey, Uzbekistan, Azerbaijan, Kazakhstan, Armenia, etc.

» Europe: Russia, Spain, France, Germany, Italy, Austria, Belgium, Great Britain, Netherlands, Poland, etc.

» America: USA, Brazil, Bermuda, Mexico, etc.